Effective Date: August 18, 2019 Last Updated: September 29, 2024

1. Introduction

Welcome to UCS Performance Psych and Testing ("UCS," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, ucsmed.com, and any related services (collectively, the "Platform"). By accessing or using our Platform, you agree to the data practices described in this Policy. If you do not agree, please discontinue use of the Platform immediately.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address.

• Payment Information: Credit card details and billing address when you purchase services.

• Inquiry Descriptions: Details you provide when inquiring about our services.

• Communications: Information you provide when you contact us or participate in surveys.

2.2. Automatically Collected Information

We may collect information about your device and usage of the Platform, including:

• Log Data: IP address, browser type, operating system, pages visited, and access times.

• Cookies and Similar Technologies: We use cookies and tracking technologies to enhance your experience, collect usage data, and personalize content.

2.3. Additional Data Categories

• Onboarding Data: Information you provide during initial questionnaires or assessments, which may include health or treatment-related information necessary for therapy.

• Engagement Data: Information about your interactions with our emails, messages, and Platform features (excluding the content of therapy sessions).

• Therapy Data: Written communications and shared documents between you and your therapist, including messages, worksheets, and journal entries. We do not record or store video or audio sessions.

• Customer Service and Communications Data: Records of communications with our customer support team.

3. How We Use Your Information

We may use the collected information for purposes such as:

• Providing Services: To deliver therapy and performance psychology services, match you with therapists, and personalize your user experience.

• Communication: To send administrative information, respond to inquiries, and provide customer support.

• Improvement: To analyze usage, develop new features, and enhance our Platform.

• Legal Compliance: To fulfill legal, regulatory, or professional ethical obligations.

• Safety and Security: To protect your safety, the safety of others, and the integrity of our services.

• Marketing (with Consent): To send promotional materials if you have opted in.

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers

We use trusted third-party providers to help operate our Platform and deliver services. Examples include payment processors, hosting vendors, and email providers. These providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the services they provide to us.

Website Hosting by Wix

Our Platform is hosted by Wix.com Ltd. ("Wix"). By using our Platform, you acknowledge and agree that your information may be processed by Wix per their Privacy Policy: https://www.wix.com/about/privacy. We do not control Wix’s data processing and disclaim responsibility for their privacy practices.

4.2. Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by government authorities (e.g., court orders, subpoenas).

4.3. Protection of Rights

We may disclose your information:

• To enforce our Terms of Use or other agreements;

• To protect our rights, privacy, safety, or property;

• To investigate or prevent fraud or security threats.

4.4. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments.

4.5. Anonymized Data

We may share aggregated or anonymized data that does not personally identify you for research, analytics, or marketing purposes.

4.6. Commitment to Limited Transfers

We commit not to transfer your personal data to external organizations without your consent, except as necessary to provide our services or comply with legal obligations.

5. Cookies and Tracking Technologies

5.1. Use of Cookies

We use cookies and similar tools to:

• Personalize your experience;

• Analyze usage patterns and improve our Platform;

• Remember your preferences and login details.

5.2. Types of Cookies

• Essential Cookies: Necessary for basic functionality.

• Performance Cookies: Collect information about how you use our Platform.

• Functionality Cookies: Remember choices you make to enhance your experience.

• Advertising Cookies (with Consent): Used to deliver relevant advertisements if you opt in.

5.3. Managing Cookies

You can control the use of cookies in your browser settings. Disabling cookies may limit certain features on our Platform.

6. Data Security

6.1. Security Measures

We employ industry-standard security measures, including encryption (SSL), access controls, and regular audits, to safeguard your personal information from unauthorized access or disclosure.

6.2. No Absolute Guarantee

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

• Active Accounts: Data is maintained to provide ongoing services and support.

• Inactive Accounts: Certain information may be retained for a reasonable period for record-keeping and legal compliance.

• Data Erasure Requests: You may request the deletion of your data at any time, subject to legal or contractual obligations.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us so we can remove it.

9. Your Rights and Choices

9.1. Access and Correction

You may access and update your personal information by logging into your account settings.

9.2. Data Erasure

You may request deletion of your personal information at info@ucsmed.com. We will comply where legally permissible.

9.3. Opt-Out of Communications

• Marketing Emails: Click the "unsubscribe" link or contact us.

• Text Messages: Reply "STOP" or contact us.

9.4. Do Not Track Signals

Our Platform does not respond to Do Not Track signals. You can adjust certain tracking preferences in your browser settings.

10. International Data Transfers

Your information may be transferred and stored on servers located in jurisdictions with different data protection rules. By using our Platform, you consent to these transfers.

11. Third-Party Links

We may link to external sites or services not controlled by us. We are not responsible for their privacy practices. Review their privacy policies for more information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes via email (if available), a prominent notice on our Platform, or by updating the "Last Updated" date. Continuing to use the Platform after changes indicates your acceptance of the revised terms.

13. Contact Us

For questions or concerns about this Privacy Policy or to exercise your data rights, contact us at:

UCS Performance Psych and Testing 1808 Verdugo Blvd #319 Glendale, California 91208 Email: info@ucsmed.comTelephone: (818) 330-8258